Refund Policy
We hope you never need this page, but here's exactly how it works if you do.
1Eligibility
- A licensed vet exam within 72 hours of pickup finds a condition traceable to us as the breeder
- The placement isn't working out within the first 30 days, per our Satisfaction Guarantee
- The puppy is returned to us in the same general health condition it left in, travel/incident-related issues excluded
2The Process
Contact Us
Email info@happydoxies.com describing the situation as soon as possible.
Documentation
Share your vet's written findings (for health-related refunds) or details of the placement concern.
Review
We review the situation, typically within 2–3 business days.
Refund or Replacement
Once approved, you can choose a full refund or a replacement puppy from a future litter, and we cover return shipping costs.
330-Day Satisfaction Guarantee
If bonding simply isn't happening within the first 30 days despite genuine effort, we offer a full refund upon the puppy's return. We'd always rather a puppy come back to us than end up somewhere unplanned.
4Exceptions
Refunds do not apply to conditions arising from lack of supervision, improper care, or incidents after pickup unrelated to a pre-existing condition. Deposits under the Reservation Before Pickup option are non-refundable if the buyer withdraws after a specific puppy has been matched and held on their behalf, though we'll always try to find a fair solution first — reach out and talk to us.