The Fine Print, Made Clear

Policies

Everything that governs how we deliver, guarantee, refund, and protect your information — written in plain English, not legalese.

Airport, address, pickup, or reservation — compare all four ways to bring your puppy home.

What's covered, for how long, and what we ask of you in the first 72 hours.

Eligibility, exceptions, and exactly how the refund process works, step by step.

The standard terms that govern use of our website and services.

What we collect through our forms, how it's used, and how it's protected.

The full purchase agreement you'll sign electronically when reserving a puppy.